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Ask AIQ Mobile AppTerms of Use

Who we are and what this agreement does

We are Signal Media Limited (trading as Signal AI) of 1st Floor, Sackville House, 143-149 Fenchurch Street, London, England, EC3M 6BN license you to use:

  • Ask AIQ App 1.0 mobile application software and any updates or supplements to it (the App)
  • The service you connect to via the App and the content we provide to you through it (Service)

as permitted in these terms.

Your privacy

Under data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data when you use the App and for what purposes and your rights in relation to that personal data and how to exercise them. This information is provided in https://signal-ai.com/ask-aiq-mobile-app-privacy-policy/ and it is important that you read that information.

Service Agreement

Your company has entered into an agreement with Signal AI pursuant to which you are granted a User licence to access the Signal Platform and the Ask AIQ feature. The terms of that agreement (including any Data Processing Agreement incorporated within it) apply to your use of the Ask AIQ feature as accessed through this App. If you have any questions regarding the Permitted Use of the Services, please do contact Signal AI through the Signal Platform in the usual way.

App Store / Google Play terms also apply

Depending on your device’s operating system, the ways in which you can use the App may also be controlled by the Apple Media Services Terms and Conditions or Google Play’s Terms of Service (each as applicable) and such rules and policies will apply instead of these terms where there are differences between the two. In all other circumstances, the terms of this licence agreement will take precedence.

Operating system requirements

This App requires either an iOS or Android compatible device in order to operate.

The App is designed to be compatible with the latest version of iOS and Android, and the two immediately preceding versions. Use of the App on earlier or unsupported versions of these operating systems may result in reduced functionality or incompatibility. We will use reasonable endeavours to update the Ask AIQ App promptly following the release of a new major version iOS or Android in order to maintain compatibility, but we do not guarantee such updates will be available or provided within a particular timeframe.

You acknowledge and agree that we make no representation or warranty that the App will be compatible with every device or hardware configuration, nor that it will operate without interruption or error on all versions or variants of the supported operating systems (including manufacturer-modified or carrier-specific versions).

Support for the App and how to tell us about problems

Contacting us: If you think the App is faulty or wish to contact us for any other reason please contact our customer service team at [email protected]  or via the Signal Platform help assistant ‘Fin’ in the usual way. Please note, Apple or Google (as the case may be) have no obligation to furnish any maintenance or support services with respect of the App.

How we will communicate with you: If we have to contact you we will do so by email, by using the User login details you have provided to us.

How you may use the App, including how many devices you may use it on

In return for your agreeing to comply with these terms you may:

  • download a copy of the App onto your device and view, use and display the App and the Service on such device for your personal purposes only.
  • receive and use any free supplementary software code or update of the App incorporating “patches” and corrections of errors as we may provide to you.

You must be 18 to accept these terms and use the App

You must be 18 or over to accept these terms and use the App.

You may not transfer the App to someone else

We are giving you personally the right to use the App and the Service as set out above. You may not otherwise transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.

Changes to these terms

We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce.

We will give you at least 30 days notice of any change by notifying you of a major change when you next start the App. If you do not accept the notified changes you will not be permitted to continue to use the App and the Service.

Update to the App and changes to the Service

From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons.

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.

If someone else owns the phone or device you are using

If you download the App onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

We are not responsible for other websites you link to

The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

Licence restrictions

You agree that you will:

  • not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us;
  • not copy the App orServices, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;
  • not translate, merge, adapt, vary, alter or modify, the whole or any part of the App or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms;
  • not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things,
  • comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.

Acceptable use restrictions

You must:

  • not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system;
  • not use the App in any way intended to manipulate, disrupt, or bypass its normal operation, including (without limitation) by entering or submitting prompts, commands, or other inputs designed to mislead, override, or subvert the App’s intended functionality or induce the App to disregard, disable, or circumvent its intended instructions, safeguards, or restrictions (“prompt injection”);
  • not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service (to the extent that such use is not licensed by these terms);
  • not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;
  • not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
  • not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.

In using our App you represent and warrant that you are not located in a region that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” region; and are not listed on any U.S. Government list of prohibited or restricted parties.

Intellectual property rights

All intellectual property rights in the App and the Services throughout the world belong to us (and our licensors) and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App or the Services other than the right to use them in accordance with these terms.

In the event of any third party claim that the App or your use of the App infringes that third party’s intellectual property rights, we will be solely responsible for the investigation, defense, settlement and discharge of any such claim.

Our responsibility for loss or damage suffered by you

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen. We will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us. We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

In the event of failure of the App to conform with any description contained herein, you may notify Apple or Google (depending on your operating system) but to the maximum extent permitted by applicable law, Apple or Google will have no other obligation whatsoever with respect to the App, or any claims, losses, liabilities, damages or costs or expenses attributable to any failure to confirm to any such warranty.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

Limitations to the App and the Services. The App and the Services are provided for general information purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

Check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the appstore site) meet your requirements.

We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event  but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.

We may end your rights to use the App and the Services if you break these terms

We may end your rights to use the App and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.

If we end your rights to use the App and Services:

·   You must stop all activities authorised by these terms, including your use of the App and any Services.

·   You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.

·   We may remotely access your devices and remove the App from them and cease providing you with access to the Services.

Transfer of this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will ensure that the transfer will not affect your rights under the contract. You may not transfer your rights or your obligations under these terms to another person unless we agree in writing.

No rights for third parties

Save for Apple or Googles respective rights to enforce the terms of this licence agreement against you, this agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

If a court finds part of this contract illegal, the rest will continue in force

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later

Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this agreement and where you may bring legal proceedings

In the case where your Signal Platform contract is with Signal Media Limited, these terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.

In the case where your Signal Platform contract is with Signal Media Intelligence inc, these terms are governed by the United States District Court for the Southern District of New York or any other appropriate state court of New York City.

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